Fixray

Fixray for Hotels

Stop losing guest-reported faults in the handover book.

Reception flags. Maintenance clears. Housekeeping verifies. Every room, every shift, every handover. Free until you have 50 tracked issues.

So we built Fixray.

Based on conversations with multiple Hotels operators. We'll update this page with a named case study as soon as we have one.

A guest reports a broken shower to reception. The note gets passed to maintenance via a handover book and loses urgency between shifts.

Housekeeping flags a room issue; nobody closes the loop back to reception before the next check-in arrives.

Compliance evidence — legionella checks, fire alarm tests, cleaning logs — lives across clipboards, spreadsheets, and the duty manager's phone.

How it works

  1. 1

    Report

    Any room, any team member, one tap.

  2. 2

    Triage

    Manager sees the queue, assigns a fixer.

  3. 3

    Fix

    Fixer resolves on-site, logs proof, closes ticket.

  4. 4

    Verify

    Manager signs off. Audit trail retained.

Hotel questions

Does Fixray replace our handover book?
Yes, for maintenance and compliance issues. Shift-to-shift context moves into the audit trail so nothing drops between handovers.
Can guest-facing staff log faults without an app install?
Yes. Reception and housekeeping use QR-code web access — no install, no login friction.
How does Fixray handle multi-site hotel groups?
Operate tier supports multiple sites under one organisation, with per-site dashboards and group-level roll-up for compliance evidence.
Can we track recurring compliance checks (legionella, fire alarm, emergency lighting)?
Yes, on the Operate tier — scheduled recurring jobs with photo/signature proof.
Do we own our maintenance data?
Yes. CSV/JSON export at any time. EU-hosted Supabase.

Looking at SymTerra?

SymTerra is built for construction and infrastructure sites — projects, crews, safety reports. Different operation to a hotel. If you run rooms, shifts, and handovers, you're in the right place: Fixray is built for your operators, your guests, your compliance cycle.

Recommended plan

Operate

Multi-site, white-label, cost control.

Multi-site groups and managed estates — branded for your operator, cost reconciliation across sites, dedicated onboarding.

See Operate pricing →