What Fixray does
What Fixray does
Fixray turns maintenance from a scrolling chat thread into a structured loop: report an issue in seconds, triage it on one screen, fix it with proof, and keep the record. Here is each step — and the numbers from a venue already running it.
Report
Staff report an issue straight from their phone — snap a photo and tap submit. Fixray reads the photo and auto-fills a clear description, the likely category, and the location, so reporting is faster than typing a WhatsApp message.
Source: Meridian Grand · Apr–Jul 2026
Triage
Every report lands in one live list instead of a scrolling feed. Managers see what is open, what is overdue, and who is on it — with a priority and an SLA timer on every issue.
Source: Meridian Grand · Apr–Jul 2026
Fix
Fixers pick up assigned work and close it out from the same phone. Marking a job done requires a completion photo, so “I thought it was handled” stops being a failure mode.
Source: Meridian Grand · Apr–Jul 2026
Prove
Every issue keeps a full timestamped audit trail — who reported it, who picked it up, when it closed, and the proof photo against it. When an insurer, an EHO, or your GM asks whether something is done, the record is already there.
Source: Meridian Grand · Apr–Jul 2026
Simple pricing. Per site, not per user.
Unlimited Reporters on every plan. Start free and upgrade when you need more power.
Log
Replace WhatsApp. Free forever.
- Unlimited Reporters
- 2 Managers and 2 Fixers per site — unlimited on Track
- Unlimited issues
- Photo & video reporting
- Auto-fill descriptions
- Basic analytics
- SLA tracking
- Recurring maintenance
- Multi-site management
- White-label branding
Track
SLAs, planned maintenance, analytics.
per site, billed annually (excl. VAT)
- Everything in Log
- Unlimited Managers and Fixers
- SLA tracking
- Recurring maintenance
- Advanced analytics
- Cost tracking
- CSV & PDF export
- Multi-site management
- White-label branding
- Email + chat support
Operate
Multi-site, white-label, cost control.
per site, billed annually (excl. VAT)
- Everything in Track
- Multi-site management
- White-label branding
- Cross-site cost reconciliation
- Repeat offender analysis
- Priority support + onboarding
- Compliance-ready audit export — SFG20 alignment in progress (PAT, Legionella supported today)
Unlimited Reporters on every plan — no per-seat charges. Log includes 2 Managers and 2 Fixers per site; Track and Operate include unlimited Managers and Fixers.
Prices exclude VAT. Annual billing saves up to 21%.
Questions about what Fixray does
- What is Fixray?
- Fixray is a free maintenance tracking platform for hotels, venues, and event spaces. It replaces WhatsApp and spreadsheets with a structured system for reporting, tracking, and resolving maintenance issues — with photo-based reporting, SLA tracking, and real-time analytics.
- Does Fixray replace WhatsApp for maintenance?
- Yes. Fixray replaces WhatsApp groups, spreadsheets, and paper logs with a structured, trackable system. Staff report issues by taking a photo — the description, category, and location fill in automatically — and managers get a live view of every open job with SLA tracking. It's faster to use than WhatsApp and gives you a complete audit trail.
- Does Fixray work on mobile?
- Yes. Fixray is a Progressive Web App (PWA) designed mobile-first. It works on any smartphone browser and can be installed to the home screen for a native-app experience — no app store download required.
- How do descriptions fill in automatically?
- When a team member takes a photo of an issue, Fixray analyses the image and generates a clear, structured description. It also suggests the most likely category, and the reporter picks the location from your site's own list. The reporter can edit or accept the suggestion before submitting. It makes reporting faster and more consistent than typing a message.
See it on your own venue
Book a 15-minute walkthrough, or start free and set up your first site in minutes.