Terms of Service
Last updated: 17 July 2026
Who we are
Fixray is a maintenance tracking service for hotels, venues, and hospitality teams, available at fixray.app and app.fixray.app. You can contact us at hello@fixray.app. By creating an account or using Fixray, you agree to these terms.
The service
Fixray lets your team report maintenance issues, triage and assign them, track them to resolution, and schedule recurring maintenance. The service is offered in tiers (Log, Track, and Operate) whose features and prices are described on our pricing page.
Your account
You must provide accurate information when signing up and keep your login credentials secure. Your organisation's administrators control who can access your organisation's workspace and what role each person holds. You are responsible for activity that happens under your account.
Acceptable use
Use Fixray lawfully and only for its intended purpose. Don't attempt to gain access to data belonging to other organisations, interfere with or disrupt the service, probe or test its security without our written permission, or upload content that is unlawful or infringes someone else's rights. We may suspend or close accounts that breach these terms.
Plans, billing, and cancellation
The Log tier is free. Paid plans are billed per site, monthly or annually, through our payment provider Stripe. You can cancel at any time from your billing settings — there are no cancellation fees. If you cancel, you keep access until the end of the current billing period, after which your account downgrades to the free Log tier and your data stays accessible. If we change prices, we will give you notice before the change affects you.
Your data
Your data belongs to you and your organisation. You grant us the rights needed to host, process, and display it in order to run the service — nothing more. We handle personal data as described in our privacy policy, and a data processing agreement is available on request. You can export your data, and you can request a permanent deletion, which we honour within 30 days in line with GDPR.
Availability
We work hard to keep Fixray available and your data safe, and we describe how on our security page. The service is provided "as is": we don't currently offer a contractual uptime guarantee, and occasional maintenance windows or interruptions may occur.
Liability
Nothing in these terms excludes liability that cannot be excluded under English law, including liability for death or personal injury caused by negligence, or for fraud. Otherwise, our total liability to you in connection with the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim, and we are not liable for indirect losses such as lost profits or lost business.
Ending the agreement
You can stop using Fixray and delete your account at any time. We may suspend or terminate access if you materially breach these terms and, where it's reasonable to do so, we'll warn you first and give you a chance to fix the problem.
Changes to these terms
We may update these terms from time to time. If we make a material change, we'll notify you — by email or in the app — before it takes effect. Continuing to use Fixray after a change takes effect means you accept the updated terms.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.