Fixray vs Snapfix: same photo-first workflow, very different bill.
Snapfix invented photo-based issue reporting for hospitality. We respect that. Where we differ: Fixray is priced per site, reporters are always free, and the whole product is built for UK venue operators. If your bill climbs with every new fixer, keep reading.
| Capability | Snapfix | Fixray |
|---|---|---|
| Free tier | No | Yes — single site, up to 50 open issues, unlimited reporters |
| Pricing model | Per user, per month | Per site, per month. Reporters always free. |
| Reporters need accounts | Yes | No — QR-code web access, no install, no login |
| Photo evidence on every job | Yes | Yes — before + after on every fix |
| WhatsApp-replacement positioning | Yes | Yes — the WhatsApp switch is our lead story too |
| Venue-specific workflows (hotels / conference centres / event venues) | Hospitality-general | Venue operator — an ICP page for each segment |
| Recurring PPM (legionella, fire alarm, emergency lighting) | Yes | Yes, on the Operate tier |
| EU / UK hosted | Ireland | EU-hosted Supabase, UK-invoiced with VAT |
| Established reference base | Hundreds of hotels | Early — Meridian Grand named, pipeline in build |
| Open data export | CSV export | CSV + JSON at any time |
Accurate as of July 2026.
Fixray is best for you if…
- You run a UK venue (hotel, conference centre, event space) and pay per user today
- You want reporters on free QR-code access, not seats
- Your maintenance workload swings seasonally and per-user pricing punishes your peak headcount
- You want venue-specific defaults — rooms, spaces, event turnarounds — not a generic hospitality tool
Snapfix is best for you if…
- You need a deep reference base of like-for-like hotel groups before you'll switch
- Your fixer team is small enough that per-user pricing beats per-site
- You already run Snapfix and the switching friction outweighs the bill delta
If the scale of the customer base matters more to you than the pricing model, Snapfix is the safer bet today. That will change as Fixray's reference base grows.
How Meridian Grand ended up here
“We ran everything off a WhatsApp group for two years. It worked until a leak during a wedding weekend got buried in the chat and we heard about it from a guest. Fixray gave us one list, a photo against every job, and proof it's been done. I've stopped waking up at 3am wondering what we missed.”Read the full Meridian Grand switch story
Switching questions
- We already pay for Snapfix. Is switching worth the friction?
- If you have 15+ reporters today, Fixray's per-site plus free-reporters model typically cuts monthly cost by 60-80%. If you have fewer than five, the delta is smaller and switching may not pay back. Pull your last three invoices before deciding.
- How do we move our Snapfix history across?
- You don't need to. Fixray starts from today. Close open Snapfix items there; new items go into Fixray. Export the Snapfix archive for insurance if your audit cycle needs continuity.
- Our fixers learned Snapfix. Will they have to relearn?
- The workflow is the same: report, triage, fix, verify. Day-one adoption at Meridian Grand with no training. Reporters use a QR-code link — no app, no account.
- Snapfix has hundreds of hotels. Why should we trust Fixray?
- We're earlier. Our named customer is Meridian Grand. If reference-base scale matters more to you than pricing model or venue-specific fit, Snapfix is the safer bet today.