We already pay for Snapfix. Is switching worth the friction?

We can't tell you the delta, and we won't guess at it — Snapfix doesn't publish its pricing, so your quote is yours and we've never seen it. What we can do is show you ours: every Fixray tier is on the pricing page with what's in it, and the free Log tier lets you run a real site alongside Snapfix before you commit to anything. Pull your last three Snapfix invoices, put them next to our published tiers, and the comparison takes ten minutes.

How do we move our Snapfix history across?

You don't need to. Fixray starts from today. Close open Snapfix items there; new items go into Fixray. Export the Snapfix archive for insurance if your audit cycle needs continuity.

Our fixers learned Snapfix. Will they have to relearn?

The workflow is the same: report, triage, fix, verify. Day-one adoption at Meridian Grand with no training. Reporters get free invited accounts — nothing to install, unlimited on every plan.

Snapfix runs 100+ hotel groups. Why should we trust Fixray?

We're earlier. Our named customer is Meridian Grand. If reference-base scale matters more to you than venue-specific fit, Snapfix is the safer bet today.

Fixray vs Snapfix: a whole-hotel platform, or the maintenance job done properly.

Snapfix invented photo-based issue reporting for hospitality, and has grown into a full hotel operations platform: maintenance, housekeeping, guest messaging and compliance, sold to hotel groups through a demo. Fixray does one job: get maintenance reported, fixed and proven at a UK venue. Every price is published, and you can start free on the Log tier today, without a sales call.

How Fixray compares to Snapfix for UK venue operators
Capability	Snapfix	Fixray
Free tier	No free tier or trial; demo request onlyNo advantage to Snapfix.	Yes — single site, unlimited issues, unlimited reportersAdvantage to Fixray.
Start without a sales call	No — every route in is a demo bookingNo advantage to Snapfix.	Yes — sign up and run a real site todayAdvantage to Fixray.
Published pricing	Not publishedNo advantage to Snapfix.	Every per-site tier published and dated, free Log tier included. Reporters always free.Advantage to Fixray.
Reporters need accounts	YesEvenly matched.	Yes for staff — free and unlimited on every plan. Guests can also report from a QR poster with no account.Evenly matched.
Photo evidence on every job	YesEvenly matched.	Yes — before + after on every fixEvenly matched.
Housekeeping and hotel booking-system integration	Yes — housekeeping synced with the hotel booking system (Opera, Cloudbeds, Mews and others)Advantage to Snapfix.	No — Fixray does maintenance onlyNo advantage to Fixray.
Guest messaging via WhatsApp	Yes — guest messaging with AI-assisted repliesAdvantage to Snapfix.	No — guests report faults from a QR posterNo advantage to Fixray.
Built for	Hotel groups running every department on one platformEvenly matched.	Independent venues: hotels, conference centres, event venuesEvenly matched.
Recurring PPM (legionella, fire alarm, emergency lighting)	YesEvenly matched.	Yes — 1 active scheduled job on the free Log tier, unlimited on TrackEvenly matched.
Where data is hosted	AWS in Ireland and the USEvenly matched.	AWS London, UK-invoiced with VATEvenly matched.
Established reference base	100+ hotel groups, including Marriott, Accor and HiltonAdvantage to Snapfix.	Named case study with published metrics — Meridian Grand (300+ events/yr)No advantage to Fixray.
Open data export	CSV exportEvenly matched.	CSV + PDF export on Track and OperateEvenly matched.

Accurate as of October 2026.

Fixray is best for you if…

You want to know what it costs before you talk to anyone — every Fixray tier is published, and you can start on the free Log tier without a sales call
You need SLA accountability on Track: a due date for each priority you set, and a record of what missed it
You run recurring compliance walks — fire alarm, emergency lighting, legionella — and want them scheduled and logged rather than remembered
You want venue-specific defaults — rooms, spaces, event turnarounds — not a generic hospitality tool

Snapfix is best for you if…

You want one platform for housekeeping, guest messaging and maintenance across a hotel group, and you're buying through a sales process
You need a deep reference base of like-for-like hotel groups before you'll switch
Your team is multilingual or mixed-literacy — Snapfix's icon-driven, language-agnostic UX is built for exactly that
You already run Snapfix and the switching friction outweighs the gain

If the scale of the customer base matters more to you than venue-specific fit, Snapfix is the safer bet today. That will change as Fixray's reference base grows.

How Meridian Grand ended up here

“We ran everything off a WhatsApp group for two years. It worked until a leak during a wedding weekend got buried in the chat and we heard about it from a guest. Fixray gave us one list, a photo against every job, and proof it's been done. I've stopped waking up at 3am wondering what we missed.”
— Nikkita Mulchandani, Managing Director, Meridian Grand

Read the full Meridian Grand switch story

Switching questions

We already pay for Snapfix. Is switching worth the friction?: We can't tell you the delta, and we won't guess at it — Snapfix doesn't publish its pricing, so your quote is yours and we've never seen it. What we can do is show you ours: every Fixray tier is on the pricing page with what's in it, and the free Log tier lets you run a real site alongside Snapfix before you commit to anything. Pull your last three Snapfix invoices, put them next to our published tiers, and the comparison takes ten minutes.
How do we move our Snapfix history across?: You don't need to. Fixray starts from today. Close open Snapfix items there; new items go into Fixray. Export the Snapfix archive for insurance if your audit cycle needs continuity.
Our fixers learned Snapfix. Will they have to relearn?: The workflow is the same: report, triage, fix, verify. Day-one adoption at Meridian Grand with no training. Reporters get free invited accounts — nothing to install, unlimited on every plan.
Snapfix runs 100+ hotel groups. Why should we trust Fixray?: We're earlier. Our named customer is Meridian Grand. If reference-base scale matters more to you than venue-specific fit, Snapfix is the safer bet today.