Pricing — per site, not per seat.
Unlimited Reporters on every plan. The Free plan is free forever, with 20 new issues a month.
Upgrade only when you need SLAs, more than one scheduled job, or multi-site management — not when you add another team member.
Start free
Your first 30 days include everything in Pro. No card needed.
Pricing at a glance
The Free plan is free forever, with unlimited Reporters, 20 new issues a month, and 2 Managers and 2 Fixers per site. Plus is £59/month, or £47/month billed annually, per site. Pro is £129/month, or £99/month billed annually, per site. Every plan includes unlimited Reporters — Fixray is priced per site, not per seat. Prices exclude VAT; annual billing saves up to 23%.
Want to see it before you pick a plan? Click through the product, no signup →
After your 30 days
Free
Replace WhatsApp. Free forever.
Best for: Single-site teams escaping a WhatsApp group — front-of-house, housekeeping, and maintenance on one list.
Upgrade when: Your GM starts asking for SLA reports, jobs slip past the day they were promised, or you need a second QR poster or scheduled job.
- Unlimited Reporters
- 2 Managers and 2 Fixers per site
- 20 new issues a month
- 1 photo or video per issue
- 10 AI credits a month: writes the description from the photo and picks the category
- Basic analytics
- 1 active guest QR poster
- 1 active scheduled job
- 2 upcoming one-off jobs
- SLA tracking
- Multi-site management
- White-label branding
Plus
SLAs, planned maintenance, analytics.
per site, billed annually (excl. VAT)
Best for: Operations leads who need due dates on every job, PPM across every asset rather than one scheduled job, and a board-ready monthly report.
Upgrade when: You add a second site, or you need cost reconciliation across contractors and parts.
- Everything in Free
- Unlimited Managers and Fixers
- Unlimited photos and video per issue
- 200 AI credits a month: writes the description from the photo, picks the category, matches the asset and turns voice notes into text
- SLA tracking
- Unlimited guest QR posters
- Review guest reports before they reach your team
- Unlimited scheduled jobs
- Advanced analytics
- Cost tracking
- CSV & PDF export
- Compliance-ready audit export: a PDF of each scheduled check's records (SFG20 alignment in progress)
- Multi-site management
- White-label branding
- Email support
Pro
Multi-site, white-label, cost control.
per site, billed annually (excl. VAT)
Best for: Multi-site groups and managed estates — branded for your operator, cost reconciliation across sites, dedicated onboarding.
Upgrade when: You're already on Pro. Talk to us about tailored pricing once you have five or more sites.
- Everything in Plus
- Unlimited AI credits: writes the description from the photo, picks the category, matches the asset and turns voice notes into text
- Multi-site management
- White-label branding
- Cross-site cost reconciliation
- Repeat offender analysis
- Priority support + onboarding
Unlimited Reporters on every plan — no per-seat charges. Free includes 2 Managers and 2 Fixers per site; Plus and Pro include unlimited Managers and Fixers.
Prices exclude VAT. Annual billing saves 20% on Plus and 23% on Pro.
Issues over 20 in a month are kept, but locked until you upgrade.
Compare every plan
Every limit below is enforced in the product. Nothing here is a soft guideline — if a plan says one active QR poster, that is what you get.
| Feature | FreeAfter your 30 days | Plus | Pro |
|---|---|---|---|
| On every plan, including Free | |||
| Unlimited Reporters | Included | Included | Included |
| Photo reporting, offline tooSnap the fault. A report made with no signal waits on the phone and sends when signal returns. | Included | Included | Included |
| Photo markupCircle, arrow or draw on the fault before sending. | Included | Included | Included |
| Guest QR reportingGuests scan a poster and report with no login. Reports go straight to your team, and a repeat photo from the same spot joins the job already open. | Included | Included | Included |
| Fixer app: personal job queue and push alertsAndroid installs from Google Play; iPhone adds it to the home screen from Safari. | Included | Included | Included |
| Weekly email summaryEvery Sunday morning, to each site's managers and org admins. | Included | Included | Included |
| Basic analytics | Included | Included | Included |
| Limits | |||
| SitesThe limit Fixray enforces. Pro is uncapped — pricing at scale is a conversation, not a hard stop. | 1 site | 1 site | Unlimited |
| Teams per siteGroup Fixers by trade, shift or contractor. | 1 team | 2 teams | Unlimited |
| Managers per site | 2 | Unlimited | Unlimited |
| Fixers per site | 2 | Unlimited | Unlimited |
| Photos or videos per issuePhotos and video count against the same allowance. | 1 | Unlimited | Unlimited |
| Active guest QR postersNo-login reporting for guests and contractors. | 1 | Unlimited | Unlimited |
| Active scheduled jobs | 1 | Unlimited | Unlimited |
| Upcoming one-off jobsReports booked for a later date. | 2 | Unlimited | Unlimited |
| AI credits per monthOne credit is one AI suggestion: a description, a category, an asset match or a voice-note transcript. Free spends them on descriptions and categories; Plus and Pro also on asset matches and voice notes. A single report can use more than one. | 10 | 200 | Unlimited |
| Plus and Pro add | |||
| SLA trackingDue dates, breach warnings and time-to-fix. | Not included | Included | Included |
| Advanced analyticsOrg dashboard and Fixer performance. | Not included | Included | Included |
| Review guest reports before they reach your teamOptional: a manager or fixer approves, merges or rejects each guest report first. | Not included | Included | Included |
| Matches the assetEach suggestion uses one AI credit. | Not included | Included | Included |
| Location insightsRanks each space by the issues it reports. | Not included | Included | Included |
| Asset register | Not included | Included | Included |
| Cost tracking | Not included | Included | Included |
| Voice notes | Not included | Included | Included |
| Kanban and table views | Not included | Included | Included |
| CSV and PDF exportIncluding an inspector-ready PDF of each scheduled job's records. | Not included | Included | Included |
| Multi-site & branding | |||
| Multi-site management | Not included | Not included | Included |
| White-label brandingYour colours, logo and tagline after sign-in. | Not included | Not included | Included |
| Cross-site cost reconciliation | Not included | Not included | Included |
| Repeat offender analysis | Not included | Not included | Included |
| Pending invoices | Not included | Not included | Included |
| Finance role | Not included | Not included | Included |
Reporters are unlimited on every plan — Fixray is priced per site, not per seat. Every limit above is the value Fixray actually enforces.
Why per site, not per seat
Per-seat pricing punishes adoption. The reporter who only logs one issue a month still has to be paid for. The casual contractor who needs read-only access for a week becomes a budget conversation. Fixray prices per site so the answer is always "yes, add them" — front-of-house, housekeeping, contractors, the GM, the owner. The whole team uses the same product, every plan, every site.
Your team gets the app from the App Store or Google Play. Guests need no app.
Pricing questions
- How much does Fixray cost?
- The Free plan is free forever with unlimited Reporters, 20 new issues a month, 2 Managers and 2 Fixers per site, one active guest QR poster, and one active scheduled job. Plus is £59/month (or £47/month billed annually) per site and adds SLA tracking, unlimited QR posters and scheduled jobs, cost tracking, and advanced analytics. Pro is £129/month (or £99/month billed annually) per site and adds multi-site management, white-label branding, cross-site cost reconciliation, and priority support.
- Is there a free trial?
- Yes. Every new account gets everything in Pro for its first 30 days, with no card needed. After that it moves to Free unless you choose a plan; nothing is deleted.
- What happens after 30 days?
- Your account moves to the Free plan automatically, and nothing is deleted. You choose which 2 Fixers, 2 Managers, team, site, recurring check and QR poster stay active; the rest are paused until you upgrade. Issues over 20 in a month are kept, but locked until you upgrade. You can upgrade to Plus or Pro at any time.
- Do I pay per user?
- No. Fixray is priced per site, not per user — there are no per-seat fees. Reporters are unlimited on every plan, including the Free plan. Free includes 2 Managers and 2 Fixers per site; Plus and Pro include unlimited Managers and Fixers. Add your whole front-of-house and housekeeping teams without counting seats.
- How does Fixray's pricing compare to per-user CMMS tools?
- Most maintenance platforms — MaintainX, Limble, and UpKeep among them — are priced per licensed user, so the bill grows with the size of your team. Fixray is priced per site instead. Reporters are unlimited on every plan including the Free tier; Free includes 2 Managers and 2 Fixers per site, and Plus and Pro include unlimited Managers and Fixers. Venues typically have a large reporting population and a small fixing team, which is the shape per-site pricing suits. If your whole team is only a handful of people, price both models against your own headcount before deciding.
- Can I cancel anytime?
- Yes. Paid plans are month-to-month or annual, cancellable at any time from your billing settings. There are no cancellation fees. If you cancel, you keep access until the end of the current billing period and can downgrade to the Free plan without losing your data.
- Do you offer multi-site discounts?
- Multi-site pricing is included on the Pro plan, which is priced per site. For groups with five or more sites, contact us for tailored pricing.
- What does "per site" actually mean?
- A site is one venue — one hotel, one events space, one conference centre. You pay for each site you run on a paid plan; Reporters on every site are unlimited and free (Free includes 2 Managers and 2 Fixers per site). A 40-room boutique hotel is one site. A two-venue group on Pro is two sites. There's no hidden per-room or per-floor charge.
- How does multi-site billing work on Pro?
- Pro is priced per site. Add or remove sites from your billing settings at any time — proration is handled automatically. Annual billing locks in the per-site rate for 12 months. Groups with five or more sites get tailored pricing — book a call from the pricing page.
- Annual or monthly — which is right for us?
- Monthly is right when you want to try a paid tier without commitment, or while you're still proving Fixray to a sceptical GM. Annual is right once Fixray is the system of record — you save up to 23%, lock in the per-site price, and get one invoice instead of twelve. You can switch from monthly to annual mid-cycle from billing settings.
- What happens to my data if I cancel?
- You keep access to the end of your billing period. After that, your account downgrades to the Free plan — issues, photos, audit trail, and analytics history all stay accessible. Nothing is deleted automatically. If you want a hard delete, contact your Fixray administrator or email hello@fixray.app and we'll honour it within 30 days under GDPR.
- What happens when we outgrow the Free plan?
- You upgrade to Plus or Pro from your billing settings. Every issue, user, site, and photo carries straight over — no reimport, no fresh login, no migration project. You move up only when you actually need SLA tracking, more than one active QR poster or scheduled job, or multi-site management.