Pricing — per site, not per seat.

Why per site, not per seat

Per-seat pricing punishes adoption. The reporter who only logs one issue a month still has to be paid for. The casual contractor who needs read-only access for a week becomes a budget conversation. Fixray prices per site so the answer is always "yes, add them" — front-of-house, housekeeping, contractors, the GM, the owner. The whole team uses the same product, every plan, every site.

Pricing questions

How much does Fixray cost?

Log is free forever with unlimited Reporters, unlimited issues, 2 Managers and 2 Fixers per site, one active guest QR poster, and one active recurring maintenance schedule. Track is £59/month (or £47/month billed annually) per site and adds SLA tracking, unlimited QR posters and maintenance schedules, cost tracking, and advanced analytics. Operate is £129/month (or £99/month billed annually) per site and adds multi-site management, white-label branding, cross-site cost reconciliation, and priority support.

Is there a free trial?

There's no time-limited trial — the Log plan is free forever, with unlimited Reporters and unlimited issues. Most teams start on Log, run real maintenance through it for a few weeks — including one guest QR poster and one recurring maintenance schedule — and upgrade to Track when they want SLA tracking or more than one of each.

Do I pay per user?

No. Fixray is priced per site, not per user — there are no per-seat fees. Reporters are unlimited on every plan, including Log (free). Log includes 2 Managers and 2 Fixers per site; Track and Operate include unlimited Managers and Fixers. Add your whole front-of-house and housekeeping teams without counting seats.

How does Fixray's pricing compare to per-user CMMS tools?

Most maintenance platforms — MaintainX, Limble, and UpKeep among them — are priced per licensed user, so the bill grows with the size of your team. Fixray is priced per site instead. Reporters are unlimited on every plan including the free Log tier; Log includes 2 Managers and 2 Fixers per site, and Track and Operate include unlimited Managers and Fixers. Venues typically have a large reporting population and a small fixing team, which is the shape per-site pricing suits. If your whole team is only a handful of people, price both models against your own headcount before deciding.

Can I cancel anytime?

Yes. Paid plans are month-to-month or annual, cancellable at any time from your billing settings. There are no cancellation fees. If you cancel, you keep access until the end of the current billing period and can downgrade to Log (free) without losing your data.

Do you offer multi-site discounts?

Multi-site pricing is included on the Operate plan, which is priced per site. For groups with five or more sites, contact us for tailored pricing.

What does "per site" actually mean?

A site is one venue — one hotel, one events space, one conference centre. You pay for each site you run on a paid plan; Reporters on every site are unlimited and free (Log includes 2 Managers and 2 Fixers per site). A 40-room boutique hotel is one site. A two-venue group on Operate is two sites. There's no hidden per-room or per-floor charge.

How does multi-site billing work on Operate?

Operate is priced per site. Add or remove sites from your billing settings at any time — proration is handled automatically. Annual billing locks in the per-site rate for 12 months. Groups with five or more sites get tailored pricing — book a call from the pricing page.

Annual or monthly — which is right for us?

Monthly is right when you want to try a paid tier without commitment, or while you're still proving Fixray to a sceptical GM. Annual is right once Fixray is the system of record — you save up to 21%, lock in the per-site price, and get one invoice instead of twelve. You can switch from monthly to annual mid-cycle from billing settings.

What happens to my data if I cancel?

You keep access to the end of your billing period. After that, your account downgrades to Log (free) — issues, photos, audit trail, and analytics history all stay accessible. Nothing is deleted automatically. If you want a hard delete, contact your Fixray administrator or email hello@fixray.app and we'll honour it within 30 days under GDPR.

What happens when we outgrow the free Log plan?

You upgrade to Track or Operate from your billing settings. Every issue, user, site, and photo carries straight over — no reimport, no fresh login, no migration project. You move up only when you actually need SLA tracking, more than one active QR poster or maintenance schedule, or multi-site management.