Stop chasing maintenance on WhatsApp.

Fixray is a maintenance tracking platform built for hotels, venues, and event spaces. It replaces WhatsApp groups and spreadsheets with photo-based reporting, recurring maintenance and real-time analytics from any phone, plus SLA tracking on Plus and Pro.

The Free plan is free forever with unlimited Reporters, 20 new issues a month, 2 Managers and 2 Fixers per site, one active guest QR poster, and one active scheduled job. Plus is £59/month (or £47/month billed annually) per site and adds SLA tracking, unlimited QR posters and scheduled jobs, cost tracking, and advanced analytics. Pro is £129/month (or £99/month billed annually) per site and adds multi-site management, white-label branding, cross-site cost reconciliation, and priority support.

Yes — put a Fixray QR poster on the wall and a guest can report an issue with no account at all. They scan it, add a photo or a voice note, and it arrives with the location already attached. Guest reports go straight to your team's job list, and a repeat photo-only or same-words report from the same spot joins the guest report already open there, while a voice note or new words opens its own report. On Plus and Pro you can switch on review, so a manager or fixer approves each guest report first. Free includes one active poster; Plus and Pro include as many as you need. Your own team still gets free logins — Reporters are unlimited on every plan.

Fixray is designed for operations teams at hotels, event venues, conference centres, serviced apartments and hospitality groups, and group accommodation, retreats, residences and rental properties: anywhere many people spot faults and a few people fix them, including properties where nobody is on site. It works equally well for a single 20-room boutique hotel or a multi-site group with hundreds of rooms.

Yes. Fixray replaces WhatsApp groups, spreadsheets, and paper logs with a structured, trackable system. Staff report issues by taking a photo — the description and category fill in automatically — and managers get a live view of every open job, with SLA tracking on Plus and Pro. It's faster to use than WhatsApp and gives you a complete audit trail.

Snapfix has grown into an operations platform for hotel groups: maintenance, housekeeping, guest messaging, compliance and assets, bought through a demo. Fixray does one job for independent venues. It catches the faults guests would notice and gets them fixed, and fixers can close a job with a photo of the finished work. Staff report with a free login, and guests report from a QR poster with no account. Every Fixray price is published, and you can start free without a sales call. If you want one platform across a hotel group's departments, Snapfix fits. If you want the venue kept guest-ready, Fixray is built for that.

Most teams are live within a working day. You set up your sites with the setup wizard and invite the whole team the same day — each reporter is logging within a minute of tapping their invite, with no training needed. Staff get the app from the App Store or Google Play; guests need no app. Meridian Grand was reporting issues on day one and had a full week of closed jobs by week two.

Yes. Fixray is mobile-first and works in any modern smartphone browser. On Android, install it from Google Play. On iPhone, install it from the App Store, or add it to the home screen from Safari.

Yes. The Free plan is free forever, with unlimited Reporters, 2 Managers and 2 Fixers per site, 20 new issues a month, photo-based reporting with 10 AI credits a month, basic analytics, one active guest QR poster, and one active scheduled job. No credit card required. Upgrade to Plus or Pro when you need SLA tracking, more than one QR poster or scheduled job, or multi-site management.

Yes. Fixray analyses the photo and drafts a clear, structured description of the issue. It also suggests a category, and the reporter picks the location from your site's list. Reporters can edit before submitting — most don't need to. One credit is one AI suggestion: a description, a category, an asset match or a voice-note transcript. Free includes 10 AI credits a month, Plus 200 ai credits a month and Pro unlimited ai credits.