Fixray

Fixray for Conference Centres

Stop tracking AV faults on WhatsApp the night before a 400-pax event.

Reporters flag. Fixers clear. Managers verify. Every room. Every shift. Free until you have 50 tracked issues.

So we built Fixray.

Three WhatsApp groups for maintenance — one for AV, one for housekeeping, one for estates — and still the same issue surfaces three times on the morning of an event.

The housekeeping supervisor knows about the broken AV rig; the estates manager doesn't; the event starts in four hours.

Audit evidence lives in camera rolls and WhatsApp screenshots. Takes a week to assemble for insurance. Loses detail every time.

How it works

  1. 1

    Report

    Any room, any team member, one tap.

  2. 2

    Triage

    Manager sees the queue, assigns a fixer.

  3. 3

    Fix

    Fixer resolves on-site, logs proof, closes ticket.

  4. 4

    Verify

    Manager signs off. Audit trail retained.

“We ran everything off a WhatsApp group for two years. It worked until a leak during a wedding weekend got buried in the chat and we heard about it from a guest. Fixray gave us one list, a photo against every job, and proof it's been done. I've stopped waking up at 3am wondering what we missed.”
Nikkita Mulchandani, Managing Director of Meridian Grand
Nikkita Mulchandani

Managing Director · Meridian Grand

Conference centre questions

Does Fixray replace our WhatsApp groups?
Yes, for operational issues. Personal chat stays, work moves to Fixray.
How long does it take to roll out to fixers and reporters?
Same day: QR-code invites, no app install required for reporters.
Can we track recurring PPM (planned preventative maintenance)?
Yes, on the Operate tier.
What does the free tier include?
Single site, up to 50 open issues, unlimited reporters. Full workflow.
Do we own our maintenance data?
Yes. CSV/JSON export at any time. EU-hosted Supabase.

Looking at SymTerra?

SymTerra is built for construction and infrastructure sites — projects, crews, safety reports. Different operation to a conference centre. If you run a venue, you're in the right place: Fixray is built for your operators, your rooms, your events.

Recommended plan

Track

SLAs, planned maintenance, analytics.

Operations leads who need due dates on every job, recurring PPM that runs itself, and a board-ready monthly report.

See Track pricing →