Your venue's maintenance sorted. Free.
Fixray replaces WhatsApp groups and spreadsheets with a structured system your whole team can use — photo-based reporting, real-time tracking, and full audit trails. Free for your whole team, forever.
Built with Meridian Grand — a luxury wedding venue in North London
Your maintenance "system" is a WhatsApp group.
Issues reported in WhatsApp get lost in scroll. No one knows what's been fixed. The GM asks for a report and you scramble to reconstruct it from screenshots.
High-priority issues sit unassigned because no one saw the message. There's no audit trail, no SLA, no accountability.
When something falls through the cracks, it's your reputation on the line.
Replace the chaos with a system that works.
Fixray replaces WhatsApp and spreadsheets with a structured system for reporting, tracking, and resolving maintenance issues. Every team member gets a fast, structured way to report issues — with a photo, a location, and a tap. Managers see everything in real time: what's open, what's overdue, who's handling it. Every issue has an audit trail. Every SLA is tracked. No more WhatsApp archaeology. And your whole team can be on it today — for free.
Three steps. Zero training.
Report
Staff snap a photo and tap submit. The description, category, and location fill in automatically. Faster than typing a WhatsApp message.
Triage
Managers see every issue in real time. Assign, prioritise, and set SLAs — all from one screen.
Fix
Fixers get notified instantly. Mark issues as done with a completion photo. Full audit trail, every time.
Everything your venue needs. Nothing it doesn't.
Fixray includes SLA tracking, reports that write themselves from a photo, recurring maintenance scheduling, and real-time analytics dashboards.
Reports That Write Themselves
Snap a photo — the description, category, and location fill in automatically. Report issues in under 10 seconds.
SLA Tracking
Set resolution targets by priority. See compliance rates in real time. Know instantly what's overdue.
Recurring Maintenance
Schedule daily, weekly, or monthly checks. Auto-generated tickets with compliance dashboards — never miss a cycle.
Analytics & Dashboards
Resolution times, category trends, fixer performance, SLA compliance — all in one place. Export-ready.
Smart Notifications
Instant push for high-priority issues. Grouped notifications for everything else. Per-user preferences.
Duplicate Detection
Same location, same category, different reporter? Fixray flags it automatically. Merge duplicates in one tap.
Full Audit Trail
Every status change, assignment, and comment is logged. Complete accountability for every issue. UK-format export aligned with SFG20, PAT, and Legionella record-keeping (full SFG20 task-code mapping in progress).
Multi-Site Management
Manage multiple venues from one account. Shared categories, independent issue queues, centralised analytics.
UK venue compliance
Built for the paper trail UK venues actually need.
Hotels, conference centres, and event venues in the UK run a stack of operational compliance regimes — SFG20-aligned planned preventative maintenance (PPM), Portable Appliance Testing (PAT), Legionella control under the L8 ACoP, and recurring fire-safety inspections. Fixray produces the per-asset photo, timestamp, and assignee record these regimes require, so the evidence is there when an insurer, an EHO, or a client asks.
SFG20-aligned PPM
Schedule recurring maintenance cycles in the shape SFG20 describes — daily, weekly, monthly, annual. Each cycle records who did it, when, and a completion photo. Full SFG20 task-code mapping is on the Q3 roadmap; the cycle-tracking shape is in production today.
PAT testing record
Track every appliance as an asset. Each test logs the tester, date, and pass/fail evidence against the asset record — exportable as the audit trail PAT testing requires.
Legionella (L8 ACoP)
Recurring temperature checks, flushing schedules, and tank inspections run as scheduled jobs with photo evidence. Produces the written record the L8 ACoP expects a duty holder to keep.
Fire-safety inspections
Weekly alarm tests, monthly emergency-light checks, and door inspections log as recurring jobs with completion photos — the operational record your responsible person signs off against.
Fixray supports the record-keeping these standards require. It does not replace a competent person — your responsible person still signs off.
From the teams already using Fixray
"We ran everything off a WhatsApp group for two years. It worked until a leak during a wedding weekend got buried in the chat and we heard about it from a guest. Fixray gave us one list, a photo against every job, and proof it's been done. I've stopped waking up at 3am wondering what we missed."
Nikkita Mulchandani · Managing Director, Meridian Grand
Free forever
your whole team included, every plan
Photo-first
auto-fills description, category, and location
UK-built
GDPR-compliant, made for venue operators
A 200-capacity events venue uses Fixray to log snags during changeovers. Staff snap photos between events; the ops manager triages from one screen.
Nothing falls through the cracks between bookings.
A 40-room boutique hotel replaced a shared WhatsApp group with Fixray. Housekeeping reports issues at the point of discovery; maintenance sees them instantly.
Guest-facing issues are resolved before check-in.
A multi-hall conference centre schedules recurring checks for AV, HVAC, and seating. Fixray auto-generates tickets and tracks compliance.
Preventive maintenance runs on autopilot.
Simple pricing. Per site, not per user.
Every plan includes unlimited users. Start free and upgrade when you need more power.
Built with Meridian Grand — a luxury wedding venue in North London
Log
Replace WhatsApp. Free forever.
- Unlimited users
- Unlimited issues
- Photo & video reporting
- Auto-fill descriptions
- Basic analytics
- SLA tracking
- Recurring maintenance
- Duplicate detection
- Multi-site management
- White-label branding
Track
SLAs, planned maintenance, analytics.
per site, billed annually (excl. VAT)
- Everything in Log
- SLA tracking
- Recurring maintenance
- Advanced analytics
- Duplicate detection
- Cost tracking
- CSV & PDF export
- Multi-site management
- White-label branding
- Email + chat support
Operate
Multi-site, white-label, cost control.
per site, billed annually (excl. VAT)
- Everything in Track
- Multi-site management
- White-label branding
- Cross-site cost reconciliation
- Repeat offender analysis
- Priority support + onboarding
- Compliance-ready audit export — SFG20 alignment in progress (PAT, Legionella supported today)
All plans include unlimited users. No per-seat charges.
Prices exclude VAT. Annual billing saves up to 21%.
Frequently asked questions
What is Fixray?
Fixray is a free maintenance tracking platform for hotels, venues, and event spaces. It replaces WhatsApp and spreadsheets with a structured system for reporting, tracking, and resolving maintenance issues — with photo-based reporting, SLA tracking, and real-time analytics.
How much does Fixray cost?
Fixray's Log plan is free forever — unlimited users, unlimited issues. Track (£59/month or £47/month annual) adds SLA tracking, recurring maintenance, and advanced analytics. Operate (£129/month or £99/month annual) adds multi-site management and white-label branding. All plans are priced per site, not per user.
Can reporters submit issues without an account?
Yes. Reporters — cleaners, front-of-house, AV techs, even guests — log an issue from a shared link: no app install, no email, no password. Only fixers and managers need a login. It's why day-one adoption looks like a WhatsApp group rather than a software rollout — the people most likely to spot a fault can report it in seconds.
Who is Fixray for?
Fixray is designed for operations teams at hotels, event venues, conference centres, and hospitality groups. It's ideal for teams of 3–50 people who currently manage maintenance via WhatsApp, email, or spreadsheets.
Does Fixray replace WhatsApp for maintenance?
Yes. Fixray replaces WhatsApp groups, spreadsheets, and paper logs with a structured, trackable system. Staff report issues by taking a photo — the description, category, and location fill in automatically — and managers get a live view of every open job with SLA tracking. It's faster to use than WhatsApp and gives you a complete audit trail.
How does Fixray compare to Snapfix?
Snapfix is the closest tool — same photo-first idea. Fixray is tighter on replacing a WhatsApp group at a UK venue: account-free reporting by default, per-site pricing rather than per-seat, and recurring maintenance without jumping a tier. If you're a large chain bolting onto an existing CAFM, Snapfix fits well; if you're ripping out WhatsApp, Fixray is built for that job.
How long does setup take?
Most teams are live within a working day. Give us your sites and your fixer list, and reporters can start logging straight away — they just open a shared link, so there's nothing to install or train. Meridian Grand was reporting issues on day one and had a full week of closed jobs by week two.
Does Fixray work on mobile?
Yes. Fixray is a Progressive Web App (PWA) designed mobile-first. It works on any smartphone browser and can be installed to the home screen for a native-app experience — no app store download required.
Is Fixray really free?
Yes. The Log plan is free forever with no usage limits — unlimited users, unlimited issues, photo-based reporting with auto-fill descriptions, and basic analytics. No credit card required. Upgrade to Track or Operate when you need SLA tracking, recurring maintenance, or multi-site management.
How do descriptions fill in automatically?
When a team member takes a photo of an issue, Fixray analyses the image and generates a clear, structured description. It also suggests the most likely category and, if QR codes are set up, auto-fills the location. The reporter can edit or accept the suggestion before submitting. It makes reporting faster and more consistent than typing a message.
Ready to stop losing issues in WhatsApp?
Create your free account and set up your first venue in under 5 minutes.