Fixray is WhatsApp for maintenance — with a paper trail.
We don't think WhatsApp is broken. We think it's brilliant for banter and breaks at the exact moment an operator needs proof a job got done. That's the gap Fixray fills — and it's where Meridian Grand switched after a leak during a wedding weekend got buried in the chat.
| Capability | Fixray | |
|---|---|---|
| Log a job in under 10 seconds | Yes — tap, type, send | Yes — tap, photo, submit. No app install, no password. |
| Everyone sees it | Until it scrolls out of view | One live list. Open jobs stay at the top until closed. |
| One owner per job | No — whoever replies first, or nobody | Yes — every job assigned. Manager sees unassigned at a glance. |
| Photo evidence attached to the job | Scattered through chat history | Photo stored against the job. Before + after on every fix. |
| SLA / priority tracking | Manual — you remember or you don't | Priority + due date on every job. Breaches surface automatically. |
| Recurring maintenance (weekly legionella, monthly fire alarm) | Reminder bot, forwarded messages, hope | Scheduled jobs repeat automatically. Logged when completed. |
| Audit trail for insurer / GM / client | WhatsApp screenshots | Exportable job history with photos and timestamps. |
| Search "did we fix the tap in Room 12" | Scroll the thread. Good luck. | One search, one result, full history. |
| Cost for a small team | Free (your phone contract) | Free on the Log tier. Reporters always free on every plan. |
| Speed of team adoption | Zero — they're already in it | Day one at Meridian Grand, no training. Reporting is a link. |
Fixray is best for you if…
- Jobs got buried in the chat and a guest found one before you did
- Your GM, insurer, or owner wants proof what's been fixed this month
- You run more than one site or more than one shift
- You've got recurring maintenance that keeps falling off the calendar
- You've stopped sleeping wondering what slipped
WhatsApp is best for you if…
- You run one small site with one shift and everyone's in one room
- You don't need proof jobs were done — only that they happened
- You've never had an insurance claim or a client audit hinge on maintenance records
- You're happy to pay in 3am anxiety instead of a monthly fee
The last one is the punchline. The first three are legitimate. If that's you, don't switch yet.
How Meridian Grand switched
“After a leak during a wedding weekend got buried in the WhatsApp group and we only heard about it from a guest, we tried one list instead. Week two, every job had an owner and a photo. I've stopped waking up at 3am wondering what we missed.”Read the full Meridian Grand switch story
Switching questions
- Can we keep the WhatsApp group and add Fixray on top?
- Yes — and most teams do for the first few weeks. WhatsApp for banter and urgent pings, Fixray for anything that needs closing out. Within a month, the maintenance chatter usually moves over because it's faster to log once than to explain twice.
- How do we get our old jobs out of WhatsApp?
- You don't need to. Fixray starts from today — new jobs go into the list, old history stays in WhatsApp archive. If you need a clean audit cut-off for insurance, week one of Fixray is your new baseline.
- Our fixers are old-school. Will they use it?
- At Meridian Grand, day one adoption with no training. Reporting is a shared web link — no app install, no password. Fixers get a simple queue of their jobs with a photo slot. Nobody has quit Fixray for WhatsApp yet.
- What does it cost vs. WhatsApp (free)?
- Fixray's Log tier is free forever, with unlimited users. Reporters are always free on every plan. The cost you're actually comparing is one missed maintenance item hitting a client or insurer — almost always more than a year of Fixray.