Question 1

How much does Fixray cost?

Accepted Answer

Log is free forever with unlimited users and unlimited issues. Track is £59/month (or £47/month billed annually) per site and adds SLA tracking, recurring maintenance, cost tracking, and advanced analytics. Operate is £129/month (or £99/month billed annually) per site and adds multi-site management, white-label branding, finance dashboards, and priority support.

Question 2

Is there a free trial?

Accepted Answer

There's no time-limited trial — the Log plan is free forever, with unlimited users and unlimited issues. Most teams start on Log, run real maintenance through it for a few weeks, and upgrade to Track when they want SLA tracking or recurring maintenance.

Question 3

Do I pay per user?

Accepted Answer

No. Fixray is priced per site, not per user. Every plan — including Log (free) — includes unlimited users. Add your whole front-of-house, housekeeping, maintenance, and management teams without per-seat fees.

Question 4

Can I cancel anytime?

Accepted Answer

Yes. Paid plans are month-to-month or annual, cancellable at any time from your billing settings. There are no cancellation fees. If you cancel, you keep access until the end of the current billing period and can downgrade to Log (free) without losing your data.

Question 5

Do you offer multi-site discounts?

Accepted Answer

Multi-site pricing is included on the Operate plan, which is priced per site. For groups with five or more sites, contact us for tailored pricing.

Question 6

What does "per site" actually mean?

Accepted Answer

A site is one venue — one hotel, one events space, one conference centre. You pay for each site you run on a paid plan; users on every site are unlimited and free. A 40-room boutique hotel is one site. A two-venue group on Operate is two sites. There's no hidden per-room or per-floor charge.

Question 7

How does multi-site billing work on Operate?

Accepted Answer

Operate is priced per site. Add or remove sites from your billing settings at any time — proration is handled automatically. Annual billing locks in the per-site rate for 12 months. Groups with five or more sites get tailored pricing — book a call from the pricing page.

Question 8

Annual or monthly — which is right for us?

Accepted Answer

Monthly is right when you want to try a paid tier without commitment, or while you're still proving Fixray to a sceptical GM. Annual is right once Fixray is the system of record — you save up to 21%, lock in the per-site price, and get one invoice instead of twelve. You can switch from monthly to annual mid-cycle from billing settings.

Question 9

What happens to my data if I cancel?

Accepted Answer

You keep access to the end of your billing period. After that, your account downgrades to Log (free) — issues, photos, audit trail, and analytics history all stay accessible. Nothing is deleted automatically. If you want a hard delete, request it from billing settings and we'll honour it within 30 days under GDPR.

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