Pricing — per site, not per seat.
Unlimited users. Unlimited issues. Free forever on the Log tier.
Upgrade only when you need SLAs, recurring maintenance, or multi-site management — not when you add another team member.
Log
Replace WhatsApp. Free forever.
Best for: Single-site teams escaping a WhatsApp group — front-of-house, housekeeping, and maintenance on one list.
Upgrade when: Your GM starts asking for SLA reports, or jobs slip past the day they were promised.
- Unlimited users
- Unlimited issues
- Photo & video reporting
- Auto-fill descriptions
- Basic analytics
- SLA tracking
- Recurring maintenance
- Duplicate detection
- Multi-site management
- White-label branding
Track
SLAs, planned maintenance, analytics.
per site, billed annually (excl. VAT)
Best for: Operations leads who need due dates on every job, recurring PPM that runs itself, and a board-ready monthly report.
Upgrade when: You add a second site, or you need a finance dashboard with reconciliation across contractors and parts.
- Everything in Log
- SLA tracking
- Recurring maintenance
- Advanced analytics
- Duplicate detection
- Cost tracking
- CSV & PDF export
- Multi-site management
- White-label branding
- Email + chat support
Operate
Multi-site, white-label, finance.
per site, billed annually (excl. VAT)
Best for: Multi-site groups and managed estates — branded for your operator, finance reconciliation across sites, dedicated onboarding.
Upgrade when: You're already on Operate. Talk to us about volume pricing once you're past five sites.
- Everything in Track
- Multi-site management
- White-label branding
- Finance dashboard
- Repeat offender analysis
- Priority support + onboarding
- Compliance-ready audit export — SFG20 alignment in progress (PAT, Legionella supported today)
All plans include unlimited users. No per-seat charges.
Prices exclude VAT. Annual billing saves up to 21%.
Why per site, not per seat
Per-seat pricing punishes adoption. The reporter who only logs one issue a month still has to be paid for. The casual contractor who needs read-only access for a week becomes a budget conversation. Fixray prices per site so the answer is always "yes, add them" — front-of-house, housekeeping, contractors, the GM, the owner. The whole team uses the same product, every plan, every site.
Pricing questions
- How much does Fixray cost?
- Log is free forever with unlimited users and unlimited issues. Track is £59/month (or £47/month billed annually) per site and adds SLA tracking, recurring maintenance, cost tracking, and advanced analytics. Operate is £129/month (or £99/month billed annually) per site and adds multi-site management, white-label branding, finance dashboards, and priority support.
- Is there a free trial?
- There's no time-limited trial — the Log plan is free forever, with unlimited users and unlimited issues. Most teams start on Log, run real maintenance through it for a few weeks, and upgrade to Track when they want SLA tracking or recurring maintenance.
- Do I pay per user?
- No. Fixray is priced per site, not per user. Every plan — including Log (free) — includes unlimited users. Add your whole front-of-house, housekeeping, maintenance, and management teams without per-seat fees.
- Can I cancel anytime?
- Yes. Paid plans are month-to-month or annual, cancellable at any time from your billing settings. There are no cancellation fees. If you cancel, you keep access until the end of the current billing period and can downgrade to Log (free) without losing your data.
- Do you offer multi-site discounts?
- Multi-site pricing is included on the Operate plan, which is priced per site. For groups with five or more sites, contact us for tailored pricing.
- What does "per site" actually mean?
- A site is one venue — one hotel, one events space, one conference centre. You pay for each site you run on a paid plan; users on every site are unlimited and free. A 40-room boutique hotel is one site. A two-venue group on Operate is two sites. There's no hidden per-room or per-floor charge.
- How does multi-site billing work on Operate?
- Operate is priced per site. Add or remove sites from your billing settings at any time — proration is handled automatically. Annual billing locks in the per-site rate for 12 months. Groups with five or more sites get tailored pricing — book a call from the pricing page.
- Annual or monthly — which is right for us?
- Monthly is right when you want to try a paid tier without commitment, or while you're still proving Fixray to a sceptical GM. Annual is right once Fixray is the system of record — you save up to 21%, lock in the per-site price, and get one invoice instead of twelve. You can switch from monthly to annual mid-cycle from billing settings.
- What happens to my data if I cancel?
- You keep access to the end of your billing period. After that, your account downgrades to Log (free) — issues, photos, audit trail, and analytics history all stay accessible. Nothing is deleted automatically. If you want a hard delete, request it from billing settings and we'll honour it within 30 days under GDPR.